The Vidir BOPOS Carousel (Buy Online Pickup on Site) is an automated storage and retrieval system that provides a technical and efficient back end solution to your growing online sales platform. The system tracks and manages every package placed inside the carousel for quick and easy retrieval. The carousel can be utilized by BOPIS programs and other locker exchange programs that are growing in scale and opportunity. By utilizing AS/RS technology, the system can scale and utilize overhead space providing a high density locker system with a superior customer experience.
There are 2 applications for the BOPOS Carousel: Customer Access, and Employee Access.
The Customer Access experience takes a "hands-off" approach to delivering customers' online orders. Employees stock the orders into different lockers in the machine as they are made. The customer is able to drop by the store at a time that is convenient to them, and pick up their ordered items without the need to wait for an employee to assist them or retrieve their items. The customer simply walks up to the interface, scans their order barcode, and the carousel will rotate to the correct location. A pick light will indicate which locker their order is located in, and the locker door will be unlocked, giving the customer access to their items. Customers will be happy to receive their orders so quickly and easily on their own. Employees will be happy to have orders waiting for pickup stored and organized efficiently, and that delivery to the customer is automated. Retail locations will be happy to see a rise in customer satisfaction, as well as having an efficient solution for their storage needs.
The Employee Access experience satisfies companies that are still wanting to retain the "personal touch" aspect of online order pickup. Employees stock the orders into the machine as they are made. The customer walks up to the Order Pickup counter, provides their order barcode, the employee scans this into the interface, and the carousel will rotate to the correct location with a pick light guiding them to the customer's items. Customers will be happy to receive their orders so quickly and easily. Employees will be happy to have orders waiting for pickup stored and organized efficiently, while still being easily accessible. Retail locations will be happy to see a rise in customer and employee satisfaction, as well as having an efficient solution for their online order storage needs.
The Vidir Cartlift is a helpful add-on to the BOPOS Carousel, useful for Retail locations that also offer large items that can be ordered online for pickup in store. Storage restrictions make it difficult to set these items aside, readily available for when customers arrive to pick them up. Oftentimes carts are left on the sales floor while waiting, obstructing customer movement and interfering with customers' shopping experience. Vidir's Cartlift solves these problems with a simple, efficient solution.
Flat carts are loaded onto the lift deck, allowing 2 carts per deck, and secured with a locking mechanism. The deck can then be raised with one-touch controls to allow 2 more carts to be loaded below it. This can be repeated as needed to be able to store up to 10 carts in one Cartlift, taking up a footprint slightly larger than 2 carts.